It’s written in the Cloud

Posted February 6, 2017 by in Technology

Can you even remember a time when you were doing business without the use of email?  More often than not these days, email is coming to businesses from a variety of providers, but typically from the cloud.  That’s not to say that every cloud provider is the right one for your business and how you want to use email.  Below are 4 key points to keep in mind if you are thinking about changing your email provider.

  • What’s their experience level? The skills involved in setting up accounts, migrating customer data, support, maintaining the data centers and infrastructure or enabling mobile users is not something you want to take lightly.  Make sure the provider you are considering is well versed in all of these areas.
  • How do you offer customer support? A lot of providers say they have 24×7 support services, but who are you getting on the phone?  Are you talking to an outsourced service or is it a Microsoft-certified tech?  You want to make sure you are getting the best available.
  • Are there other hosted services that you offer that could be integrated into the email offering? If you are using multiple cloud apps, you may already know how difficult it can be to get them all working together.  Ask your potential provider what services they offer in addition to email so you can have a full picture of what’s available to you for a more streamlined approach to the cloud.
  • What’s in my contract? You want to make sure you are clear about whether any migration or onboarding services will be included or will those be extra, the same for support.  What if you need to add additional administrators?  You want to understand all the ins and outs so there are no overlooked costs and no surprises later.